Metro Hearing Clinic (“Metro Hearing Clinic” or “we”) are committed to protecting your privacy. This Metro Hearing Clinic’s Privacy Policy is a statement of principles and guidelines concerning the protection of Personal Information of our clients, service providers and other individuals (“you”).

We urge you to take the time to read this Privacy Policy and to retain it for future reference.



Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the identified purposes at any time by contacting the Metro Hearing Clinic Chief Privacy Officer. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information which may be of value to you. If you provide Metro Hearing Clinic or our service providers with personal information of another individual, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use and disclose such personal information for the purposes set forth in this Privacy Policy.

What personal information do we collect?

For the purposes of this policy, Personal Information means information about an identifiable individual but does not include what is considered business contact information: your name, title or position, business address, telephone number, facsimile (fax) number, or e-mail address. The types of Personal Information that Metro Hearing Clinic may collect about you includes your name, home address, telephone number, personal e-mail address, billing and account information.

How do we use your personal information?

We use your personal information to:

  • provide you with timely and reliable professional services and do all things necessary to administer those services;
  • bill you for our services rendered;
  • develop and manage our knowledge management precedent systems and databases; and
  • develop and maintain our relationship with you and to communicate with you.

To whom do we disclose your personal information?

From time to time, Metro Hearing Clinic may disclose your Personal Information to:

  • service providers, such as medical, rehabilitation, and other experts, necessary to assist us with your case;
  • an organization or individual retained by Metro Hearing Clinic to perform functions on its behalf, such as data processing, document management and office services;
  • any third party or parties, where you consent to such disclosure or where disclosure is required or permitted by law.

Where do we store your personal information?

Your Personal Information is stored in secured locations and on servers controlled by Metro Hearing Clinic, located either at our offices or at the offices of our service providers.

How may you obtain access to your personal information?

Upon your written request, subject to certain exceptions, and generally within 30 days, Metro Hearing Clinic will inform you of the existence, use, and disclosure of your Personal Information and will give you access to that information. Access requests should be sent to our administrator, using the contact information below.

How do we protect your personal information?

To help protect the confidentiality of your Personal Information, Metro Hearing Clinic employs administrative and technological safeguards appropriate to the sensitivity of your Personal Information. For instance, we operate secure data networks protected by industry standard firewall and password protection systems. In addition, where Personal Information is sent to a third party for processing, we make sure, through our contracts with them, that all Personal Information is kept secure.

Web Site Data Collection – Metro Hearing Clinic may collect page view and clickstream data each time you access this Web site. This includes information about what pages on the Web site you have chosen to view, the type of browser you use, your operating system, the Web site you came from and the time and date you access the Web site. This information is not personally identifiable, and is only used for aggregate Web site traffic and trend analysis.

Online Communications – In order to provide our Web site visitors with a service or information, visitors may voluntarily submit Personal Information to us for purposes such as asking a question, obtaining information, and reviewing or downloading a publication.

Links – Our Web site may contain links to other Web sites which are provided as a convenience only. Visitors are advised that other third party Web sites may have different privacy policies and practices than Metro Hearing Clinic, and we have no responsibility for such third party Web sites.

E-mail Correspondence – Metro Hearing Clinic cannot guarantee the confidentiality of any information transmitted by way of Internet e-mail or via the Metro Hearing Clinic Web site and, accordingly, transmissions should not contain confidential information.

The viewing of the Metro Hearing Clinic Web site, in whole or in part, and the communication with Metro Hearing Clinic by way of Internet e-mail or via the Web site does not constitute solicitor-client privilege between Metro Hearing Clinic and any recipients.

Changes to the Privacy Policy

Metro Hearing Clinic reserves the right to modify or supplement this Privacy Policy at any time without notice. The Privacy Policy posted at any time on our Web site shall be deemed to be the Privacy Policy then in effect. You may request a copy of our Privacy Policy by contacting our Chief Privacy Officer. Metro Hearing Clinic will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your Personal Information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law.

Further Information

For information on Metro Hearing Clinic’ privacy practices, please contact Metro Hearing Clinic.

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